ISLAMABAD (PAKISTAN)
As per the press release issued on the occasion, PTCL Group revenues at Rs.104.6 billion for the year 2010-11 were 6% higher than the preceding year and profit after tax for the year is Rs. 8.4 billion. As such, the earning per share (EPS) of the group was Rs. 1.65 of which EPS for PTCL was Rs. 1.46. PTCL has already declared an interim cash dividend of Rs. 1.75 per share for the year 2010-11, the press release said.
President and CEO PTCL Mr Walid Irshaid commenting on the results said that during this period PTCL Group continued its strategy of innovation and futuristic approach which enabled the Group to show continuous growth. PTCL has positioned itself as the leading integrated telecom services provider in Pakistan, offering multiple solutions to business and household market segments while also extending vital services to other telecom operators in the country.
The CEO stated that “we at PTCL remain highly conscious of the fact that our success and growth can only come from satisfied customers and it remains our challenge to provide friendly, seamless and prompt customer service. To this end, we endeavor to further improve customer experience. We strongly believe that PTCL is poised to grow and remain the leading and dominant integrated telecom service provider of choice for our customers throughout Pakistan”.
PTCL success can be evaluated from the fact that its DSL Broadband is the largest and the fastest growing Broadband service available in over 1000 cities and towns across Pakistan, with its market share close to 90 percent. On wireless broadband front the company has introduced innovative products that are in line with the futuristic approach of the company.
PTCL’s Landline focused on promotions to increase its usage and subscriber base. Conscious efforts were made to further facilitate landline customers by expanding the spectrum of available services and packages. The geographical reach of popular packages was extended to benefit a broader customer base.
PTCL Contact Centers and Customer Care centers worked with the objective to ensure customers are facilitated through timely and expeditious management of their queries and complaints. These teams have been trained to ensure that they provide “One window” solution to all customer needs.
The management and employees of PTCL remain committed to provide quality services at competitive prices through optimal use of resource for achieving enhanced revenue and greater levels of customer satisfaction as well as improved shareholders’ value.